Rebate and Program FAQs
Do you offer any rebate programs?
We are excited to offer our customers a variety of rebates for irrigation improvements and high-efficiency washing machines. Visit our rebates page for more information.
I had a major leak. Do you offer a credit for leaks?
We offer a one-time credit for leaks within a single billing period. For more information or to apply for a credit, see this PDF:
I am putting in a pool. Do you offer a credit for pool filling?
We do not offer a credit for filling a pool but you can easily calculate the cost of filling a pool if you know the capacity of your pool in gallons. For example, if your pool holds 30,000 gallons, simply divide by 748 to determine the number of units (1 unit = 100 cubic feet = 748 gallons) of water and multiply the units by $0.92. In this example, it would cost $36.90 to fill your pool.
How can I save money on my water bill?
We offer a number of free programs and services to help you save water – and money. Learn more in the Water Efficiency section.
Do you offer payment options?
We have a variety of payment options to make paying your bill as effortless as possible. Click here for more information or to sign-up.
Why can't you bill me on the 1st of the month?
Customers are billed on the first Wednesday of every other month. It is not cost-effective to offer a choice of billing dates. We bill approximately half of our customers in alternating months.
What happens if I am late paying my bill?
Bills are due within 21 days from the mail date. If we haven't received your payment by the 28th day, we mail a reminder notice. If payment has not been received by the 43rd day, a notice is delivered to your door with a $20 late charge applied to cover our cost of delivery. The late fee ensures that the costs are passed on only to those customers that receive a notice. If payment has still not been received by the 48th day, service is disconnected. All outstanding balances plus a $30 fee to reconnect service must be paid to restore service. This schedule works well with our billing software and staff schedules and meets legal requirements that apply to notice delivery and service disconnect.
I enrolled in your online bill presentment option but can't view my bill.
You may not be able to use this online bill feature if you are using a Macintosh or other older system. If you have a slow Internet connection, your system may be timing out before your bill can be loaded. Lastly your internet browser or the browser plug-in (the third party application to allow the browser to view certain content) may not be compatible.